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Fabrication FAQ's
Check out our FAQ’s if you have any questions about our processes to design, build, and install projects.
Design
If I already have a design, will you make it for me?
Absolutely. We will meet regarding your design, and based on the detail required, we will suggest the most efficient and cost-effective fabrication method.
How will you include me in the design process?
We will maintain constant and open contact with the client. As it is your project, we are open to any direction or suggestions. However, given the complexities of fabrication, most of our clients will rely on our expertise when making the tough decisions.
How will the art approval process go?
We will send artwork, renderings, and concepts throughout the design process to ensure that we are on the same page as the client and that we are progressing in the right direction before we begin production of the project.
What's your policy on artwork revisions?
We encourage our clients to give any feedback or direction they see fit. Without regulating this process however, projects can be delayed significantly and often unnecessarily. We will allow 3 revisions before additional fees are applied.
What if I don't like what you design?
This is all part of the design process, and why we encourage constructive feedback and direction. No two minds think alike, but as professional designers, our objective is to have the best mind in this situation.
What files will you need from me?
Most often we will need: digital artwork (if you already have a design) and building elevations/plans. If you do not already have a design in place, Ion Art has an in house graphic design department fully equipped to create one for you for an additional fee. Any pre-designed logos should be supplied in a vector format.
What is vector art?
If your logo or artwork was designed by a professional graphic designer, you should have received it in one of the following formats: .pdf, .eps, .ai, .svg. If you don’t have access to any of these, we may be able to rebuild it as vector art for a fee.
How long does the design process take?
Because of the nature of custom design, many variables can determine the length of the process. On average, following our initial meeting with the client, we allow 2 weeks to provide initial concepts.
Build
What is your typical lead time?
Once we’ve completed the design phase of the project, and down payment has been received, on average we allow 6 to 8 weeks for completion. Lead time varies based on the project type, scope, and scale.
Do you take rush orders?
In most cases, yes. Depending on our current priority capacity, you can jump the queue for an additional fee (typically 30%). This will only mark your project as priority in our fabrication order. This does not mean that we will rush fabrication of your project, or do anything that may compromise the final result.
Pricing and Estimates
At what point during the process will I be billed?
Our fees and invoices are billed 60% upfront.
What is your refund policy?
Due to the custom nature of our business and our projects, we provide detailed renderings and explanations of our design intent. This ensures that our clients have, and maintain, a firm grasp of every detail involved in the fabrication of their project. To date, there has not been a circumstance that has required a refund.
What forms of payment do you accept?
Cash, check, and credit card.
Do you offer competitive pricing?
We can try to reduce costs for you, the client, but the reality is that it isn’t the same product. Also, the prices we estimate are usually as low as we can go, given our attention to detail and the standards set for our final products. We never want to compromise the quality of work Ion Art produces.
Permits and Installation
Do you do out of state installations?
Yes.
Who is in charge of pulling a permit for my artwork?
It depends on the project.
Miscellaneous
Will I own the rights to the final design and finished product?
Yes. We will release all intellectual property once payment has been made in full.
What if my piece is damaged in transit?
All of our shipping is carried out by professionals and it is strongly recommended that insurance be purchased for any item shipped. In the event of a broken or damaged product due to shipping, it is the responsibility of the client to cover costs of replacement.
Do you provide follow up service or repair?
Yes, however it depends on the nature of the repair or maintenance. We offer a one year warranty on all labor and materials for new products, and have an in-house service team that can address issues or troubleshoot problems moving forward.